PATIENT SATISFACTION IN THE INPATIENT WARD AT BHAYANGKARA HOSPITAL BATAM CITY 2024

Abstract

Hospitals, as institutions in the healthcare sector, have undergone significant changes since their early development. The new paradigm of healthcare services requires hospitals to deliver high-quality care that meets patients' needs and desires while adhering to professional and medical ethical codes. The aim of this study is to assess inpatient satisfaction at Bhayangkara Hospital Batam. The research was conducted at Bhayangkara Hospital Batam in July 2024. The study employed a descriptive research method, which describes and interprets the existing conditions. The population in this study comprised 58 inpatients at Bhayangkara Hospital. Data collection techniques included interviews and questionnaires. Data processing involved univariate analysis, which explained the results for each variable studied, including tangibles (physical form), responsiveness, empathy, reliability, and assurance, all of which affect inpatient satisfaction. The results of this study indicate that inpatient satisfaction with services at Bhayangkara Hospital falls into the following categories: 39 patients (67.2%) were satisfied, 19 patients (32.7%) were very satisfied, and 1 respondent (1.72%) was less satisfied. To enhance inpatient satisfaction in the future, it is recommended that Bhayangkara Hospital Batam continue to improve service quality across all the dimensions studied, particularly in areas that still require improvement. Keywords: Dimension of satisfaction, Customer, Service Reading List : 22 (2013-2023)