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RELATIONSHIP BETWEEN NURSES PERFORMANCE AND PATIENT SATISFACTION IN THE INPATIENT ROOM OF HJ BUNDA HALIMAH HOSPITAL BATAM YEAR 2024
DOI:
https://doi.org/10.37776/zk.v14i3.1928Abstract
The quality of nursing services can be seen from comprehensive nursing services based on established nursing standards according to patient desires so that patient satisfaction is created. This study aims to analyze the relationship between nurse performance and patient satisfaction in the inpatient room at Hj Bunda Halimah Hospital, Batam. This study is a correlative analysis study with a cross-sectional approach, conducted on August 3, 2024 with 180 respondents. The sampling technique used simple random sampling and the data collection technique used a closed questionnaire method. The results of the study showed that 98.3% of respondents had good performance in providing nursing care and 95.6% of respondents stated that they were satisfied with the performance of nurses. The results of the correlation test with p-value = 0.000 where p <0.05 means that it can be concluded that there is a significant relationship between nurse performance and patient satisfaction at Hj Bunda Halimah Hospital, Batam. Based on the results of the study, it is expected that nurses will participate in providing quality nursing care for patients, and the hospital will evaluate nurse performance based on nursing care standards set in the hospital so that nurses are able to produce quality services. Keywords: Nurse performance, patient satisfaction
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2025-09-08
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Copyright (c) 2025 Nurcholis Erwin, Ratna Dewi Silalahi, Dedy Asep
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