KINERJA DINAS SOSIAL PROVINSI JAMBI DALAM PENGELOLAAN PROGRAM KELUARGA HARAPAN PADA ERA TRANSISI DTKS KE DTSEN (2022-2024)

Digital Transformation; DTSEN; PKH; Poverty; Public Organization Performance.

Abstract

This study aims to analyze the performance of the Social Service Office of Jambi Province in managing the Family Hope Program (PKH) during the transition from the Integrated Social Welfare Data (DTKS) to the National Socioeconomic Single Data (DTSEN) in the 2022–2024 period. The study employed a qualitative descriptive method with a case study approach through the analysis of policy documents, Statistics Indonesia data, Ministry of Social Affairs reports, and relevant scientific literature. The results indicate that the poverty rate in Jambi Province decreased alongside an increase in the independent graduation of Beneficiary Families (KPM). The implementation of DTSEN contributed to improving data verification efficiency and social assistance transparency, although challenges related to digital literacy, infrastructure limitations, and inconsistencies in regional data updating remain. Based on Dwiyanto’s five performance dimensions, the Social Service Office demonstrated improvements, particularly in productivity and responsiveness, but still requires strengthening in targeting accuracy and data accountability. This study confirms that the success of digital transformation in social assistance depends not only on technological systems but also on human resource capacity and sustainable data governance.