ANALISIS DAN PERANCANGAN SISTEM INFORMASI PELAYANAN PEMBERITAHUAN INDIHOME TERHADAP KEPUASAN PELANGGAN PADA PT TELKOM BATAM

Authors

  • Muhammad Ghalih Janitra Universitas Batam
  • Dodi Putra Yani Universitas Batam

DOI:

https://doi.org/10.37776/zk.v8i3.494

Abstract

This observation aims to determine the customer service system in PT Telkom Batam. This observation is doing at PT Telkom Batam which is engaged in the field of information and communication as well as a complete service providers and telecommunication network in Indonesia that have provisions and legislation in implementing a system of organisation, especially in the customer service system. Observation method that used is the description method, which illustrates how the customer service in PT Telkom Batam. To gather accurate data, the author use observation and interview. From these observation, it can be concluded that customer service at PT Telkom Batam using the service system, is the information system manually. The result of this study shows us that the customer service strategy of PT Telkom Batam isn't maximal especially at network disruption, the schedule of technician arrival, and the promotions that change without notice. The service aren't accompanied by strategies that can help to achieve a goal.

Author Biographies

Muhammad Ghalih Janitra, Universitas Batam

Program Studi Sistem Informasi, Fakultas Teknik

Dodi Putra Yani, Universitas Batam

Program Studi Sistem Informasi, Fakultas Teknik

References

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Krismiaji. 2010. Sistem Informasi Akuntasi. Yogyakarta : UPP AMP YKPN.

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Published

2021-04-15

Issue

Vol. 8 No. 3 (2018): DESEMBER

Section

Articles

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